Customer channels
Where customers reach Jake — web, iOS, Android, React Native, or API
Customer channels
TL;DR: Test in Playground first. Then pick a channel, install it, and verify the same cases work there.
Available channels
| Channel | Guide |
|---|---|
| Web widget | Web → |
| iOS SDK | iOS → |
| React Native SDK | React Native → |
| Android SDK | Android → |
| Intercom migration | Migration → |
| Support adapter API | API → |
| Intercom shadow mode | Shadow → |
Identity model
Clients get a public key + short-lived token. Your backend creates the token with the application secret and a stable customer ID.
Never put secrets in client code.
Before launch
- Agent is live and passes test scenarios
- Customer can open Messenger and send a message
- Conversation appears in Inbox with correct identity
- Sign-out clears the session
- Human handoff reaches the right team
- You can stop routing new conversations quickly
Next: Install the web widget →