Inbox triage

How decisions and human judgment live in Inbox

TL;DR: The old Today/Decisions views are gone. Use Inbox — Your inbox for assigned work, Mentions for tags, All for triage.

Open a conversation to see the customer, full history, and context. Reply, note, assign, or return to AI.

If the same judgment keeps repeating, it should become a source, rule, safeguard, or permanent human boundary. Add a scenario, test, publish.

Inbox

Review conversations, take ownership, reply, and resolve

Agent activity

See what's live, what changed, and what needs attention