Inbox

TL;DR: Inbox shows all customer conversations. Jake handles routine work; you handle judgment calls. Reply, note, assign, snooze, or close.

Navigation

• Your inbox — assigned to you
• Mentions — someone tagged you
• All — everything in the workspace

Filter by Open, Snoozed, or Closed.

Work a conversation

Select a conversation to see the full thread. Jake's replies, customer messages, and teammate notes all appear together.

• Reply — customer-visible message
• Note — internal, team-only
• Assign — take ownership or pass to a teammate
• Return to AI — let Jake continue when it's safe

Change state

• Snooze — hide until a chosen time
• Close — mark complete
• Reopen — bring back to the open queue

Same judgment keeps repeating?

Turn it into: a source, a behavior rule, a safeguard, or a deliberate human boundary. Test in Playground, then publish.

---

Next: Configure settings →