Get started

Meet Jake Create your workspace First support outcome

Design Jake

Jake settings Sources Actions Playground

Support workspace

Inbox Inbox triage Agent activity

Connect customer data

Intercom shadow mode Segment Identify API overview Customer identity

Ship a channel

Customer channels Web widget iOS SDK React Native SDK Android SDK Migrate from Intercom on iOS

Launch and operate

Go-live checklist Validate and publish Connect an AI teammate Versioned configuration

Configuration

Settings Model providers

Agent activity

See what's live, what changed, and what needs attention

Agent activity

TL;DR: Open Settings → Jake → Activity. See the live version, pending drafts, recent changes, and action outcomes.

Use Inbox when a person must act on a conversation now. Use Activity when reviewing what Jake has been doing and deciding what to improve next.

Inbox triage

How decisions and human judgment live in Inbox

Intercom shadow mode

Compare Jake's responses against real Intercom conversations without sending anything

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